Archive for the ‘ Industry ’ Category

Don’t forget the objective is STILL advertising.

        • Steel_John

  • Note: This article appeared on B&T online edition yesterday. It’s a great reminder of how immensely lucky we all are in Australia to have Steely among us. Like the famous end line of Honda’s ‘Impossible Dream’ classic TVC: “I couldn’t have put it better myself”.

  • Why do dogs lick their balls? Because they can.

  • I’ve always liked that joke. And I like it even more now I have discovered its relevance to the future of advertising.

  • In 1963, J Walter Thompson’s James Webb Young wrote, “The true advertising man… is he who has the knowledge, skills, experience and insights to advise advertisers how best to use advertising to accomplish their objectives.”

  • If we can interpret ‘advertising’ to include all the forms of marketing communication now available to us, this definition of a job well done seems to remain pertinent, almost 50 years on. Good agencies have always worked closely with clients to set the right objectives, and have taken responsibility for navigating the best route to achieving them. This should be blindingly obvious. But having spent a day last month judging the finalists’ presentations in this year’s Australian APG Awards, I find myself wondering whether many of us have lost sight of some of our industry’s basic principles.

  • The first problem is that too often the objectives that are being pursued are the wrong ones. With the accountability mindset that inevitably accompanies any economic downturn, too many senior clients and agencies seem to be more concerned with survival than achievement, and decisions tend to be made in the pursuit of efficiency rather than effectiveness.

  • I recently heard a senior British police officer defending the reduced numbers of officers on the streets in the UK, on the basis that in the days when there were more officers on the street, there were fewer arrests. Against an objective of making more arrests, the statistics proved that his officers today were doing a very fine job. But with more officers on the street in the past, there were fewer arrests because they acted as a deterrent to crime. Which is the better objective? I’d say less crime, but it’s harder to measure crimes that might have been committed than it is to measure arrests.

  • Last week, far too many of the APG papers set up objectives that had less to do with clients’ business objectives than they did with their ability to measure something. Hits, views and visits are all very fine, but only as a means to an end, not as ends in themselves.

  • The second problem is that, regardless of the validity of the objectives, agencies today seem obsessed with recommending the newest, coolest, forms of communication, no matter how useful they might be in building a client’s business. If it’s digital, if it gives us presence on Facebook, if there’s an iPhone App and user-generated content, we recommend it.

  • Hands up if you thought Tourism Queensland’s ‘Best Job in the World’ was a great campaign. Sure, it got a lot of hits, views and visits. A lot of job applications too. But I have yet to see any evidence that it did anything for Queensland tourism, especially after the poor bugger who won got stung and nearly killed by an Irukandji jellyfish.

  • My old friend Ivan Pollard, a partner with Naked Communications, wrote recently in a UK industry publication, “I suspect that the past ten years of brilliantly seductive possibilities in the digital, data-driven, device-happy world have conspired to make us a little less focused on the science than we should be. We are quick to sell the fantastic possibility rather than research the rational suitability of our ideas.”

  • For while the means of engaging with people might have changed, their basic instincts have not. As Bill Bernbach once said, “It took millions of years for man’s instincts to develop, and it will take millions more for them to even vary.” It’s still our job to start conversations, to involve people in our communication, and to influence their attitudes and behaviour in a way that benefits our clients’ business.

  • Howard Gossage had an agency in San Francisco that pre-dated even television advertising, but he understood interactive advertising and brand advocacy decades before they became fashionable. “Nobody reads ads,” he said. “They read what interests them. And sometimes it’s an ad.”

  • Some would say that Bernbach, Gossage and their contemporaries are irrelevant today. But at a time when marketers and consumers alike are faced with an increasingly complex array of choices, the ability of men like these to simplify, to personalise, to humanise a brand relationship is arguably more necessary than ever.

  • Many of the old rules still apply. And even in this world of fantastic possibilities, it might be new, it might be cool, it might be more measurable than other techniques, but just because you can, it doesn’t necessarily mean that you should.

  • John Steel. Planning God. (I added that myself).

WE LOVE OUR AVATARS

PICS

Avatar: ‘A manifestation or appearance of a Hindu deity’.

But to most of us apart from the film with blue people in it – it simply means a representation of the user. And it’s not just for people on Second Life who effortlessly flits between a bus driver by day and cross-dressing Ninja by night.

Surely Avatars are not a new thing; the Egyptians, Romans, Greeks, Incas, Hindus, Seiks, Buddhists all love them – but today we can be who we like on a daily basis. Walter Mitty on acid.

First coined in 1985 for a Lucas Film role playing game, the Avatar is becoming more and more prevalent in our everyday life. Made popular by online forums and social sites but made mass market by Nintendo. What’s so great about creating a Mii is that it has limitations – getting a likeness within the blocky graphics and limited nose palette is a rare art. I myself have created a whole army of serial killers – a hobby that simply grew from wanting to see Peter Sutcliffe throw the Hammer at the Olympics.

Alter online egos have been going since the rise of social web usage – ebay, Twitter, skype and 1000’s of other blogs have made usernames the norm. So just as Archie Leach became Cary Grant, Little Pete can by Big Boy Bryan. Every username has a story somewhere: from the unimaginative, the literal, fantasy and the tendency to place 69 on the end of anything that is already taken. This indeed was the online world’s answer to CB radio. Robber Ducky.

Emoticons, the clip art of the Avatar world – annoying as they are became popular because they softened text communications and attempted to legitimize the reason why you both can’t be bothered to pick up the phone and speak to each other. ;-) indeed.

But the biggest leap for the humble Avatar has been its evolution from graphical to the photographical. We all know the serial profile changers on Facebook. Some obvious, some cryptic and some just disturbing. Lookalikes, you as a child, you through your children, your dog, your cat, places you are synonymous with, meals you just had, having a good time when others weren’t, proof you used to have hair, were cool, thin. Apparently the no1 one pastime on Facebook is looking at other people’s pictures (usually our ex’s). Legitimate voyeurism or good old fashioned stalking? Smugness, pride, envy all playing a big role on channel news feed. Facebook is the blue narcissus.

Just like the fine divide between work and social life, Avatars take on different appearances – black and white staged shots for LinkedIn, cryptic/fun for foursquare, the egg for Twitter (waiting to be hatched), arty for Flickr… Avatars have opened up the world of bad Photoshop, creative filters, saturated Hipstamatic shots and the art of cropping. Let’s face it we all look a little more interesting close-up and abstract.

Offices on Friday afternoons can now communicate socially entirely via pictures. Ours has been doing it for years, where everyday email requests are grossly misinterpreted through pictures to comic effect. Never before have homonyms and homophones been so appreciated.

In any one day how many faces, user names, passwords and pictures to we trade? More costume changes than Kylie.

On advertising agencies and kitchen benches.

A few days ago, a famous retired adman decided to stage his comeback by launching a new agency start-up. The announcement came, of course, accompanied by the customary press release.

Coincidentally, that same morning, a friend of mine, himself a copywriter, decided to announce the installation of a brand new shiny bench top in his home kitchen. This announcement came, of course, accompanied by the customary Facebook update. And Facebook status updates are followed by the customary comments.

These comments started to take an interesting turn, when, as a way of having fun, people started to borrow some of the phrases coined for the original agency start-up press release, but this time with a twist, replacing the words ‘advertising agency’ with the words ‘kitchen bench’.

It went a little like this:

Chris’ original Facebook status update: Happiness is an integrated stainless steel bench top.

Gus: You have created a one stop shop bench!

David: Excellent! The bundling up of all the skills and disciplines in one place under one bench – with new disciplines to be added across – runs counter to recent trends to create specialist divisions within a kitchen.

Chris: We have – literally – bought in to the simple ideal that all aspects of the kitchen function should be in the one place. No fiefdoms, no silos, no divisions.

David: Of course people may say, it’s back to the future as a model. And in essence it is… that model worked. And kitchens have been the poorer for the split up of these disciplines. And now, traditional kitchens are scrambling to find ways to bring their various benches back together. You can do it from day one.

Gus: I had a few fireside chats with senior respected marketers about this idea and the overwhelming response was “thank god… a real one stop shop kitchen bench,”

David: Indeed. We started talking about what we have called the ‘New Kitchen’. It’s about a new era in kitchen benches that is more personal, more relevant, more global, operates in real time – that means faster and cheaper – and is powered by constantly evolving technology.

Chris: Totally agree fellas. KItchens may face the Roman Empire or Mayan Dynasty complex becoming so used to their way of life and their structure, that when they try to change, downsize or adapt, the people panic and the bench collapses.

And the point is? Ok, here’s what I think. If you can replace a word or two on a press release and it still makes sense in a completely different context, then it is a template. Which means that whatever you are trying to describe, already exists, somehow, somewhere, as a pattern, as a mold, or the like. The complete opposite of original.

Which brings me to this conclusion: If agency start-ups spent less time defining their point of difference, (specially as PR to the media and industry circles) and more time demonstrating it to the people that actually matters, (our existing and potential clients, the business community) then maybe, as a collective, we will start to create the ‘New Kitchen’. Ooops, ‘Advertising’. Or was it?

‘Gimme Credit’ wins MMA Best Use of mobile marketing

The Global MMA (Mobile Marketing Association) Awards recognize companies and their campaigns for spearheading the adoption of the mobile channel for marketing purposes, receiving hundreds of entries from all over the globe. This year Coca-Cola took the ‘Best Use of mobile marketing in a promotion Europe, Middle East and Africa’ award with their ‘Gimme Credit – Every Pack Gets 50p Mobile Credit’ campaign.

The ‘Every Pack Gets 50p Mobile Credit’ campaign was the first of its kind, bringing all major GB network operators together, providing a compelling offer for teens in Great Britain whilst understanding the commercial contexts for operators.

Aimed at the core 16 plus teen market in Great Britain, the campaign ran for three months in 2009 in which time consumers received 50p credit on every 330ml can and 500ml bottle of Fanta, Sprite and Dr Pepper. Each can and bottle had a unique code which could be redeemed online at gimmecredit.co.uk. All subsequent codes could be redeemed by returning to the website or via SMS to 85888, with credit being added to the consumers account with 48 hours. The offer could be redeemed against all major GB network providers on PAYG and contract phones, with each consumer eligible for a maximum of eight credits.

To create standout, disruptive graphics were used on-pack and on nationwide POS in on-the-go retail channels. To achieve maximum reach, the campaign was supported through the line with a peer to peer word-of-mouth campaign, promotional activity taking place within cinemas and ATL in teen-centric environments.

This promotion achieved and exceeded all objectives set, receiving the highest redemption rate of all on-pack promotions run by Coca-Cola in 2009. Additionally, the innovative nature of the reward and mobile technology generated significant interest from Coca-Cola Global and as such the activity was rolled out again in 2010 within Great Britain and several European markets ran promotions offering mobile rewards.

BD Australia scoops top ADMA awards for Whiskas campaign

Earlier this year, BD Network opened in Melbourne and last week walked away with two awards in the Australian Direct Marketing Association 2010 awards (ADMA) for their Mars Petcare ‘Whiskas Pledge’ campaign. BD Network won Gold in the ‘Effectiveness: Retail & Packaged Goods’ category and then scooped the Lester Wunderman Effectiveness Pinnacle Award for ‘Best in Show for Effectiveness.’

The ‘Whiskas Pledge’ campaign centred around a core message affirming ‘Given the Choice cat’s Prefer Whiskas’ which was executed by cat owners pledging their love for Whiskas on their cats behalf on a dedicated website www.whiskas.com.au. Cat owners were rewarded for their pledge with two ‘Oh So….’ pouches and could create a profile for their cat to share why their cat loved Whiskas for a chance of Cat Fame and a lifetime supply of Whiskas. BD Network created and delivered all aspects of this integrated campaign including: TV, radio, press, outdoor, sampling, CRM, DM communications, digital, design, advertising and retail activation. This campaign has received over 330,000 pledges, 50,000 cat profiles have been created and the average site visit time is 5 minutes 35s. To date, this campaign has recorded the highest level of traffic to any Mars website.

An Evening at the ADMA Awards

As we rocked up at the Melbourne Recital Centre (a fantastic honeycombed  building like a giant Crunchie with elevators), the motto for the evening was ‘Prepare for Bronze’. A great motto.

As the night built, seating positions were chosen at the edges in the hope of collecting a silver or even a gold. Bronze winners were told that there would be no walk of fame to the stage and trophies would be collected from ‘The Bronze Room’. Visions of a massive queue and a random coat-checker sifting through millions of bronze trophies filled our heads, as we imagined the cream of Direct Marketing floating by on a cloud of silver and gold.

With one nomination in one category, we picked up a Gold and the added surprise of a Pinnacle (Lester Wunderman for Effectiveness). Crystal Carrington this time.

Thank you ADMA. We’ll be there next year preparing for bronze.

Post Digital?

With many of our consumers growing up in the ‘digital age’ and running most of their everyday lives online, the term ‘digital’ had to start to mean something different to the world of marketing… and it certainly has!

Perhaps the best indication that the marketing business has finally embraced the spirit of the digital age is that it’s doing a lot of work that’s not so… “Digital.” Now I know that this sounds like a bizarre statement, but I will explain.

Agencies and brands are now harnessing the digital mind-set. They’ve taken the shareable, ongoing, interactive, participatory nature of digital and created brand experiences that matter to people in their real, everyday lives.

This is not to suggest that digital doesn’t matter anymore, quite the opposite. Understanding digital strategy, design and technology are not steps that can ever be skipped. The point is that digital underlies everything we do now.

Just look at some of the most compelling brand ideas of the last decade. These have had a digital heart but have manifested themselves in meaningful ways in people’s lives—see Nike+

Nikeplus Experience

and Fiat Eco Drive.

Fiat Eco Drive

Those seeking further reassurance we are in the post-digital era need look no further than arguably two of the best digital campaigns (check the awards) of late: Nike Chalkbot,

Chalkbot

and VW Fun Theory.

Piano Stairs

Bottle Bank Arcade

Both shining examples of digital thinking brought to life in the real world.

Whichever way you look at it, it seems the idea that digital has transcended something experienced from beginning to end via a keyboard and on a screen has finally gripped the mainstream brand world. And I for one am extremely excited about the possibilities this brings to the table.

BD Network acquires We Love Mobile

We Love MobileAs part of its ongoing growth and investment programme, independent integrated agency BD Network today announces the acquisition of the UK’s leading creative mobile agency, We Love Mobile.

The move reflects a growing demand for mobile marketing and services, prompted by the dramatic global rise in smart-phone sales and consumer appetite for mobile internet and applications.

The acquisition is a natural continuation and strengthening of BD Network’s already pioneering work in mobile, which includes “Orange Wednesdays” and Fanta’s Free Credit campaign.

We Love Mobile brings with it a nine-strong team of mobile specialists and will continue to manage its own clients. This year projects have included work for John Lewis, BBC and EMI.

Cementing the agency’s long-standing relationship with We Love Mobile, the deal will further enhance BD Network’s ability to deliver fully integrated, creative solutions. The new company will offer mobile strategy, design and marketing services as a separate business unit under the BD Network umbrella, with We Love Mobile founders Simon Liss, Si Crowhurst and Ben Scott-Robinson remaining as Managing Director, Business Development Director and Creative Director respectively.

The team has already secured significant projects for existing BD Network customers, including Peugeot and Molson Coors – details of which will be announced later in the year.

Allan McLaughlin, Group Managing Director of BD Network commented:

“With growing demand for mobile marketing and services, there is significant potential in offering specialist mobile expertise across our client base and the acquisition is a natural continuation of our ground-breaking work in mobile.”

Simon Liss, Managing Director of We Love Mobile said:

“Coming at mobile from a creative and consumer-centric perspective has been what sets We Love Mobile apart, and this fits perfectly with BD Network’s own approach. They are independent, creative and insightful, and are the perfect partners for supporting our continued growth.”

Download full press release

BD Network scoops pan-European Cornetto brief with Unilever

Unilever has appointed integrated agency BD Network as the Pan-European promotional marketing agency for its ice cream brand Cornetto.

Carrying out a range of integrated activity, BD Network will lead  below the line work across Europe. They will work closely with the existing creative agency Lola, rolling out their concepts across a range of integrated communications channels.

The appointment comes following a two way competitive pitch earlier this year and is the first major retained brief that the agency has worked on for the FMCG giant.

Sam Smith, a Director at BD Network, said “We have some exciting ideas for the Cornetto brand and are proud that we’ve been selected to roll these out on a European scale.”

Annabelle Fraser, European Brand Development Manager Cornetto at Unilever, commented “BD Network impressed us with their ability to deliver Pan-European campaigns and to work directly with creative agencies. We were looking for an integrated approach which will extend our above the line work across a number of consumer touchpoints all over Europe.”

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